Terms of Service

1. Services

QMEX Technologies provides software development and technology services, including but not limited to:

• Custom Software Development
• SaaS Product Development
• Web & Mobile Application Development
• AI & Intelligent Automation Solutions
• Enterprise Software (CRM, ERP & Business Systems)
• Cloud Engineering & Infrastructure
• API Development & System Integration
• UI/UX Design & Product Engineering
• Technical Consulting & Digital Transformation

The scope of services will be defined in individual proposals, contracts, or project agreements.

2. Client Responsibilities

Clients agree to:

• Provide accurate project requirements and business information.
• Assign a primary point of contact for communication.
• Deliver timely feedback, approvals, and required resources.
• Provide necessary access to hosting, cloud platforms, APIs, or third-party services when applicable.
• Ensure all submitted content, data, and intellectual property are legally owned or properly licensed.

Delays in client communication or approvals may affect project timelines.

3. Pricing & Payment

Project pricing is based on the agreed proposal, quotation, or subscription plan.

• Development projects may require an advance payment before work begins.
• SaaS subscriptions are billed according to the selected plan.
• Invoices are payable within the agreed payment period.
• Delayed payments may result in suspension of services, hosting, maintenance, or software access until outstanding balances are cleared.
• Taxes and applicable government charges are the client's responsibility unless otherwise specified.

4. Intellectual Property

Unless otherwise agreed in writing:

• All custom-developed software, source code, designs, documentation, and deliverables remain the property of QMEX Technologies until full payment has been received.
• Upon complete payment, ownership of the agreed deliverables is transferred to the client, excluding third-party software, frameworks, libraries, or licensed components.
• QMEX Technologies reserves the right to showcase completed projects, logos, or case studies in its portfolio unless restricted by a signed Non-Disclosure Agreement (NDA).

5. Confidentiality & Data Protection

Both parties agree to protect confidential information shared during the engagement.

QMEX Technologies implements reasonable security measures to safeguard client information and project assets. Confidential information will not be disclosed to third parties unless:

• Required by law,
• Authorized in writing by the client, or
• Necessary for project delivery through trusted service providers.

6. Software, Cloud & AI Services

For SaaS products, cloud infrastructure, and AI-powered solutions:

• Service availability may depend on third-party cloud providers and technology platforms.
• Scheduled maintenance, security updates, and feature enhancements may temporarily affect service availability.
• QMEX Technologies continuously improves its products and reserves the right to release updates, bug fixes, and performance improvements.
• AI-generated outputs are intended to assist users and should be reviewed before business-critical use.

7. Limitation of Liability

QMEX Technologies shall not be liable for indirect, incidental, consequential, or business interruption damages arising from the use of our products or services.

Our maximum liability shall not exceed the total amount paid by the client for the specific service or subscription giving rise to the claim.

8. Termination

Either party may terminate an agreement by providing written notice as specified in the project contract.

QMEX Technologies reserves the right to suspend or terminate services immediately if:

• Payment obligations are not met.
• These Terms are violated.
• Services are used for illegal, fraudulent, or malicious activities.

Upon termination, clients remain responsible for all outstanding payments for work completed.

9. Warranty & Support

QMEX Technologies provides post-launch support and maintenance only as defined in the applicable agreement or support plan.

Bug fixes covered under warranty will be addressed within the agreed support period. Requests for new features or enhancements are treated as separate development work unless otherwise included.

10. Governing Law

These Terms of Service are governed by the laws of Tamil Nadu, India.

Any disputes arising from these Terms shall first be resolved through mutual discussion. If unresolved, disputes shall be subject to arbitration or the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu, India.

11. Contact Us

For any questions regarding these Terms of Service, please contact:

QMEX Technologies
📍 Coimbatore, Tamil Nadu, India